Returns & Refunds Policy

1️⃣ General Return and Exchange Conditions

Any product may be returned or exchanged provided that it is:

  • In its original condition exactly as received.

  • Unused, unwashed, and not modified in any way.

  • In its original, undamaged packaging.

  • These conditions apply to all products sold in our store.

2️⃣ How to Submit a Return or Exchange Request

Please contact us using one of the following methods:

  • Send a WhatsApp message to the number shown on the shipping label.

  • Or through the Contact Us page on our official website.

Please include a clear product photo, your city and full address, and your order number.

  • A clear product photo showing any defect, if applicable.

  • Your city and full address.

  • Your order number.

3️⃣ Approval and Processing

  • A return or exchange request must be submitted within 14 business days of receiving the order.

  • The request will be reviewed within 3 business days.

  • Once approved, a courier will collect the product within 3 to 5 business days

4️⃣ Cases Eligible for a Full Refund

A full refund is issued in the following cases:

  • If the product is damaged or has a clear manufacturing defect.

  • If the product is materially different from the description on its product page.

5️⃣ Policy Exclusions

  • We are not responsible for expectations not explicitly stated in the product description.

  • Products damaged through misuse or incorrect handling cannot be returned or exchanged.

6️⃣ Refused Delivery Policy (FlexShip)

If the customer refuses the order at delivery for any reason, the following applies: an EGP 100 processing fee to cover shipping and service costs.

This fee is automatically deducted from any amount due to the customer and applies only when successfully collected by the shipping company.

7️⃣ Shop with Confidence

✅ Secure packaging and guaranteed quality
✅ Fast support via WhatsApp
✅ Simple returns and exchanges